Subscription cancellation
You can cancel your subscription yourself at any time, after logging in, via "Cancel subscription" on the /dashboard/billing (Billing) screen. When you cancel, your access does not end immediately; it reverts to the Free plan at the end of the current billing period and until then you continue to use the paid plan features. No additional charge is made for usage up to the end of the period; no renewal is made for the next period.
Refund request
If you want to request a refund for a payment, you can submit your request with your reason from the "Refund request" card on the Billing screen. An in-app refund request does not move money immediately: it creates a pending request and notifies our team (the operator). The request is reviewed by our team; if approved, the refund is carried out via the payment provider Whop, your subscription reverts to the Free plan and the relevant invoice is cancelled/refunded. You can track the status of your request (Pending / Refunded / Rejected) from the same card.
Digital service and exception to the right of withdrawal
The SoliTrace subscription is a digital service performed instantly in electronic form. Pursuant to Article 15/1-(ğ) of the Distance Contracts Regulation, there is no statutory right of withdrawalfor such services whose performance begins immediately with the consumer's consent. This is notified and approved during purchase via the Distance Sales Agreement and the Preliminary Information Form. Nonetheless, even where there is no legal obligation, we assess refund requests for the sake of customer satisfaction.
E-invoice and refund invoice
When you purchase a paid subscription your invoice is issued automatically via Paraşüt, used in our invoice documentation process, and delivered to your registered email address. When a refund is approved the relevant invoice is cancelled or a refund invoice is issued; the refund amount is processed via the method by which the payment was made.
Process and timelines
- Cancellation: processed immediately; access reverts to the Free plan at the end of the period.
- Review of the refund request: after receiving your request, our team reviews it within a reasonable time (usually a few business days) and notifies you of the outcome.
- Reflection of the approved refund to payment: after the refund is initiated via Whop, the amount reaching your card/account may take a few business days depending on the payment provider and your bank.
Contact
If you get stuck at any point during cancellation or refund, you can reach us via the Contact page or directly at [email protected].